We accept returns for thirty (30) days after the original date of purchase with original packaging. There is a 20% restocking charge on all returns. Any returns after thirty (30) days and up to sixty (60) days will be issued a store credit minus the 20% restocking fee. There will be no returns accepted on electrical components that original packaging has been opened. Products containing a manufactures defect will be exchanged for the same part. Should the original part no longer be available, our standard refund policy will apply. There are no deposit refunds on custom orders.
Acme Car Company currently does not accept payment via our website. We have made this decision for two main reasons:
- Security – By calling our customers to get payment information via the phone or fax, it helps us cut down on fraud and security issues. With all the recent cyber attacks and identity thefts occurring with major retailers, we felt it best to have a manual payment system.
- End Cost to Customer – Our products vary in dimension and sizes, and a lot of times we can shop around shipping cost to help save you money. We also offer products that are unique in weight and/or dimensions that make traditional shipping methods unavailable.
While we understand that today’s shopping climate is one of “click and buy”, we like to be a little old fashioned. We prefer to talk to our customers to help keep them secure, give them a better shipping cost, and to help with any product questions you may have. While this may slow down your order process slightly, we feel that this is currently the best option for our clients.